977bat Privacy Policy

Personal Data We Collect

1.1 Registration Data. When you create a 977bat account, we collect your full name, date of birth, email address, mobile phone number, and the username and password you choose. This data is required to create and manage your account.

1.2 Identity Verification Data. To comply with know-your-customer (KYC) obligations and to prevent underage gambling, we may request copies of government-issued identity documents such as your National ID card, passport, or driving licence, as well as proof of address documents such as a recent utility bill or bank statement.

1.3 Payment Data. When you make deposits or request withdrawals, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, bank account, Visa, Mastercard), transaction reference numbers, and amounts. We do not store full card numbers or mobile banking PINs — payment processing is handled by our third-party payment providers, subject to their own security frameworks.

1.4 Gameplay and Transaction History. We record your betting history, game sessions, wagering amounts, winnings, losses, and platform activity. This data is used for account management, bonus tracking, dispute resolution, and responsible gaming monitoring.

1.5 Device and Technical Data. When you access 977bat, our systems automatically collect your IP address, device type, operating system, browser type and version, session timestamps, and approximate geographic location derived from your IP address. This data is used for security monitoring, fraud prevention, and platform optimisation.

1.6 Communications Data. If you contact our support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, for the purpose of resolving your query and improving our support service.

How We Use Your Personal Data

We use the personal data we collect for the following specific purposes:

• Account administration: creating and maintaining your player account, processing logins, and managing account settings.
• Identity and age verification: confirming that you are who you say you are and that you are at least 21 years of age, as required before any betting activity is permitted.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels.
• Security and fraud prevention: detecting and investigating unusual account activity, preventing unauthorised access, and protecting the integrity of the platform.
• Responsible gaming compliance: monitoring betting patterns for signs of problem gambling behaviour and applying responsible gaming tools where appropriate.
• Customer support: responding to your queries, resolving disputes, and processing complaints.
• Legal and regulatory compliance: meeting record-keeping, anti-money-laundering, and other applicable legal obligations.
• Service improvement: analysing aggregate, anonymised usage data to improve platform performance, game selection, and user experience.
• Direct marketing (opt-in only): sending you promotional offers, bonus notifications, and platform news where you have given us explicit consent to do so.

We do not use your personal data for automated profiling that produces legal or similarly significant effects on you without a human review step.

Legal Basis for Processing

3.1 Contractual necessity. Processing your registration data, payment data, and gameplay records is necessary to perform the contract between you and 977bat — specifically, to provide you with a functioning player account and to execute your deposit and withdrawal requests.

3.2 Legal obligation. Processing your identity verification data and maintaining financial transaction records is required by applicable anti-money-laundering regulations and other legal frameworks that 977bat is obligated to comply with.

3.3 Legitimate interests. Processing your device data and gameplay activity for security monitoring, fraud prevention, and responsible gaming oversight is carried out on the basis of our legitimate interest in maintaining a safe and fair platform. This processing does not override your fundamental rights and freedoms.

3.4 Consent. Processing your data for direct marketing purposes (promotional emails, SMS notifications) is carried out only on the basis of your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Data with Third Parties

977bat does not sell your personal data. We share data only with the following categories of recipient, and only to the extent necessary for the stated purpose:

• Payment service providers (including mobile banking operators such as bKash, Nagad, Rocket, and Upay, and card networks such as Visa and Mastercard): to process your deposit and withdrawal transactions. These providers receive only the transaction data required to execute payments.
• Identity verification providers: third-party KYC and document verification services that assist us in confirming player identity and age. These providers process your identity documents under strict confidentiality obligations.
• Game content providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe): your gameplay sessions are processed within the game providers' platforms. These providers may receive a session token and gameplay data but do not receive your full personal profile.
• IT infrastructure and hosting providers: companies that provide the servers, databases, and cloud infrastructure on which the 977bat platform runs. These providers act as data processors under our instruction and are bound by data processing agreements.
• Law enforcement and regulatory authorities: where we are required by law, court order, or regulatory direction to disclose personal data. We will notify you of such disclosures where we are legally permitted to do so.
• Fraud prevention and security services: providers that assist in detecting and preventing fraudulent activity, money laundering, and platform abuse.

All third-party service providers who process personal data on our behalf are required to maintain appropriate technical and organisational security measures and to process data only for the specified purpose.

Data Retention

5.1 We retain your personal data for as long as your account is active and for a period of five (5) years following account closure. This retention period reflects our legal obligations under applicable anti-money-laundering and financial record-keeping regulations.

5.2 Communications data (live chat transcripts, support emails) is retained for two (2) years from the date of the communication, unless the communication relates to an ongoing dispute, in which case it is retained until the dispute is fully resolved.

5.3 Marketing consent records (including records of opt-in and opt-out events) are retained for the lifetime of the account plus two years, to enable us to demonstrate compliance with consent requirements.

5.4 Device and technical log data is retained for a rolling period of twelve (12) months for security and fraud detection purposes.

5.5 Where you request deletion of your personal data, we will delete or anonymise all data that we are not legally obligated to retain within 30 days of receiving your verified request. Data subject to a legal retention obligation will be retained for the minimum period required and then permanently deleted.

Cookies & Tracking Technologies

6.1 977bat uses cookies and similar tracking technologies (local storage, session storage) to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit our website.

6.2 We use the following categories of cookies:

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies that keep you logged in during a browsing session. These cookies cannot be disabled.
• Functional cookies: remember your preferences (such as language and display settings) across sessions. You may disable these in your browser settings, though doing so may affect platform functionality.
• Analytics cookies: collect aggregate, anonymised data about how players navigate the platform. This data is used solely to improve the platform and is not shared with third-party advertising networks.

6.3 We do not use third-party advertising or retargeting cookies. No data collected via cookies on 977bat is shared with advertising platforms.

6.4 You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in to your account.

Data Security

7.1 977bat implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data at rest within our databases
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of platform infrastructure
• Two-factor authentication options for player accounts
• Continuous monitoring of system logs for unusual or suspicious activity

7.2 While we apply robust security measures, no online platform can guarantee absolute security. You also bear responsibility for keeping your account credentials confidential. If you believe your account has been compromised, contact support immediately at [email protected].

7.3 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 977bat will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its effects.

Your Data Rights

As a registered player on 977bat, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your registered account username and a description of your request.

Children and Minors

9.1 The 977bat platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

9.2 If we become aware that personal data has been collected from a person under the age of 21, we will close that account immediately, return any deposited funds to the payment source, and delete all associated personal data as promptly as possible.

9.3 If you are a parent or guardian and believe that a minor under your care has registered an account on 977bat, please contact us immediately at [email protected] so that we can take the appropriate action.

Contact & Complaints

10.1 For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 977bat privacy team at:

Email: [email protected]

Response time: We aim to acknowledge all privacy-related queries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 15 business days.

10.2 If you are not satisfied with our response to a privacy complaint, you may escalate the matter through the dispute resolution process described in the Terms & Conditions.

10.3 This Policy is published in English. In the event of any ambiguity arising from translation or interpretation, the English text of this Policy is the authoritative version.